Refund policy

Returns:

At Protoplant's discretion, returns will be accepted within 90 days of purchase.  Customer is to check the material label before opening product, as only sealed products can be returned. If Customer has ordered the wrong items by mistake, Customer should first contact us at info@protoplant.com to ensure availability, and proper processing of any refund or additional payment due. Return shipping of items for exchange/refund is to be paid by Customer. 

If Protoplant has made a mistake, or Customer discovers a manufacturing defect, Protoplant will pay shipping to return and/or replace product. 

If Customer is having printing or compatibility issues, Customer is to contact support@protoplant.com.  Protoplant does not guarantee compatibility with any specific hardware, though Protopasta is expected to function in any 3d printer that accepts 3rd party filaments.