Shipping policy

Purchasing & Fulfillment:

All orders require pre-payment unless otherwise arranged and orders already in transit can not be cancelled or modified. Protoplant makes a best effort to maintain stock and fulfill orders as they are placed.  In stock items typically ship within 1-2 business days.  Delivery depends on method and location.

Domestic (US) orders shipped USPS Priority Mail should arrive in 1-3 days of shipment. Our lightweight, economy service uses USPS First Class Mail which requires as much as 1 week for transit from time of shipment. UPS service is also available.

INTERNATIONAL orders - Depending on your local government rules, additional TAXES, DUTIES, and IMPORT FEES are likely required to receive your shipment.   It's up to you to understand and pay these additional costs.  DHL or UPS shipment is recommended for most reliable shipping.  Transit is typically 1-3 days with DHL anywhere in the world (with transit up to a week including customs).  USPS First Class International can take as much as 1-2 months for for transit, while UPS and USPS Priority Packages typically take 1-2 weeks (plus customs).

These are not guaranteed, but typical times.  If your shipment timing is critical, please closely review carrier provided details regarding a chosen service and contact us through order notes and follow-up with us to ensure your timing can be met.

If you require alternate shipping arrangements, please contact us. Additional shipping charges may apply.  Larger resale orders may take 1-2 weeks to fulfill in addition to transit time of chosen method.

If it seems too be taking too long, please email us at info@protoplant.com. Know that you can cancel your order at any time before shipment.